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Mobile app for iOS and Android
Our field team needs to update statuses on the go. Web-only is killing us.
Dark mode for the dashboard
Many of us work late nights. A proper dark theme would reduce eye strain and look modern.
CSV export for all reports
We need to pull data into our internal BI tools. Right now we screenshot — it's painful.
Roadmap visibility for customers
We want to share our public roadmap so customers can vote on what we build.
Automation rules (if-this-then-that)
Auto-assign tickets based on tags, auto-close after 30 days, etc.
Subtasks and dependencies
Big initiatives need to be broken down. Right now we use linked-issue hacks.
AI-generated summaries of long threads
Our customer threads can hit 50+ comments. A TLDR would save everyone time.
Bulk edit for projects
Selecting 50 items and editing them one by one is exhausting. Let us bulk-update status and owner.
Better search — full-text and filters
Current search misses descriptions. We need to filter by status, owner, date range.
Custom fields on tickets
Every team has different metadata they need to track. Hardcoded fields don't scale.
SAML SSO for enterprise
Our security team won't approve without SSO. We're currently using a workaround.
Email notifications, but smarter
Right now every change emails me. Either rate-limit or let me digest daily.
Audit log for all admin actions
Compliance team wants to know who did what, when.
Templates for common workflows
Onboarding, bug triage, sprint planning — let us start from a template.
Time tracking on tasks
We need to bill clients accurately. A simple timer would do.
Better onboarding for new team members
It takes a week to get a new hire productive. The product is intuitive but discoverability is poor.